Improve Taking-Giving Impacts For Professionalism Corresponding Willingness to Cooperative Social Atmosphere by Language

Language attitude reflects your professionalism. Performing well results satisfaction. (Photo by Maksym Poriechkin/ Shutterstock)

Encountering people, either using goods or service as medium, is expressed by language. It is highly used for those who are working on hospitality industry, because they need to perform etiquette and cultured behavior. 

Actually, it is also applied in all sectors corresponding humans with their languages to have cooperation. This article provides people exploiting language to perform interpersonal relation. 

Reclaiming Offer and Request

Hospitality industries tend to perform activities required actions, I mean.. services. Although, there are many lists of beverage, price, amenity, or facility; they are visual aids which need to be executed by relevant actions. The acts of person to respond suitable actions are the representation of variant proposals.

As you know what “proposal” means literally, language helps us to do something as well. Someday, we are faced in the context of dealing with breakfast menu, direction, reservation, even damage.

Sometimes, we might be trapped in the term of “offer” or “request”. This brain stops for a while to think.  

It is usual that we permit someone to do something for him firstly, or a person asks us about something which is not just requiring your answer or “what it is”.

[1] G  : What is the special cuisine for today?

   S  : We have some, Ma’am. I recommend you to have the Traditional Irish Cuisine, Beef and Barley Soup; If you want to have sweet without any gravy for breakfast, this traditional Greek Cuisine Karithopita, walnut cake with olive oil, is a good choice.

[2] G  : What happen with this air conditioner?

    S  : Is there problem I should handle, Sir?

Conversation [1] needs the staff for the best cuisine and the act of complying the guest (e.g bringing the soup or cake on the tray and delivering to the guest’s table). In the other hand, conversation [2] requires the staff to deal with the air conditioner’s problem. They represent “offer” and “request”. They are different, but classified as proposals. Proposal expressions require someone to do something for other or vice versa.

Offer tends to do willingness of something for complying other’s need, while request is expressed for asking other to do for us. Offer is mostly optimized by hospitality staffs to perform their jobs. In contrast, request needs the staffs to professionally handle.

Offer and request are a set of language acts which cannot be separated. Both show taking-and-giving impact in social environment. Furthermore, the way you wholeheartedly encounter symbolizes your professionalism.