Improve Taking-Giving Impacts For Professionalism Corresponding Willingness to Cooperative Social Atmosphere by Language

Language attitude reflects your professionalism. Performing well results satisfaction. (Photo by Maksym Poriechkin/ Shutterstock)

Encountering people, either using goods or service as medium, is expressed by language. It is highly used for those who are working on hospitality industry, because they need to perform etiquette and cultured behavior. 

Actually, it is also applied in all sectors corresponding humans with their languages to have cooperation. This article provides people exploiting language to perform interpersonal relation. 

Reclaiming Offer and Request

Hospitality industries tend to perform activities required actions, I mean.. services. Although, there are many lists of beverage, price, amenity, or facility; they are visual aids which need to be executed by relevant actions. The acts of person to respond suitable actions are the representation of variant proposals.

As you know what “proposal” means literally, language helps us to do something as well. Someday, we are faced in the context of dealing with breakfast menu, direction, reservation, even damage.

Sometimes, we might be trapped in the term of “offer” or “request”. This brain stops for a while to think.  

It is usual that we permit someone to do something for him firstly, or a person asks us about something which is not just requiring your answer or “what it is”.

[1] G  : What is the special cuisine for today?

   S  : We have some, Ma’am. I recommend you to have the Traditional Irish Cuisine, Beef and Barley Soup; If you want to have sweet without any gravy for breakfast, this traditional Greek Cuisine Karithopita, walnut cake with olive oil, is a good choice.

[2] G  : What happen with this air conditioner?

    S  : Is there problem I should handle, Sir?

Conversation [1] needs the staff for the best cuisine and the act of complying the guest (e.g bringing the soup or cake on the tray and delivering to the guest’s table). In the other hand, conversation [2] requires the staff to deal with the air conditioner’s problem. They represent “offer” and “request”. They are different, but classified as proposals. Proposal expressions require someone to do something for other or vice versa.

Offer tends to do willingness of something for complying other’s need, while request is expressed for asking other to do for us. Offer is mostly optimized by hospitality staffs to perform their jobs. In contrast, request needs the staffs to professionally handle.

Offer and request are a set of language acts which cannot be separated. Both show taking-and-giving impact in social environment. Furthermore, the way you wholeheartedly encounter symbolizes your professionalism.

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How to Deal with Guests, Visitors, and Passengers Well? : Describing Facilities

The writer teaches his students prepared for airline staffs

Working in hospitality industry is interesting as well. You will encounter people in diversities. It is your experience to know each other. Furthermore, it is quite possible that a glance of world is on hand.

It is a reciprocal thing that your guests should know a glance of you (i.e the profile and world existing in your hotel, travel agent, airline, and so on). Mostly, this job is handled by public relation and marketing managements. So, do other staffs (e.g waiter, bartender, ticketing, flight attendant) just carry out their job descriptions only?

No, they should know too. As long as those staffs are able to master their working place, it affects to their professionalities.

The first thing they should master is the way of describing their working place (note: it is possible for other occupations as well). What is the right way to express company description?

Along with its function, be prepared to encounter description text. This kind of text has social function to describe particular person, place, or thing. It is not just for written, but also spoken discourse.

What are the contents of speaking[1]? Gerot and Wignell (1992: 208) write the generic structure of description contains:

•  Identification: Phenomenon to be described
• Description: Parts, qualities, characteristics

Together with the structure above, the thing you need is by expressing relational process. Halliday (1990) classifies the process into two types: attributive and identification[2].

First, relational: attribute process requires you to express something and attribute something by saying its quality, nature, or character. Here is the example,

“Good morning, Sir. Welcome to the Vilya’s Hotel. This hotel has two hundred rooms, three swimming pools, spa, and two conference halls. This is a five-stars hotel which will grant your pleasure. With well-known restaurant and bar we have, you have good quality spending your holiday here.”

On other side, relational: identification process tries to reflect or refer something. This way is good for describing facilities. Here is an example by flight attendant.

“This stuff is an emergency device. It contains whistle, float, and flashlight. By opening the cover in front of you, there is a multimedia device. It provides entertainment facility in your flight. If you want to eat or drink, the button next to the multimedia device acts as the caller. The staffs are ready for you.”

Describing something is easy, but should be understood surely. As hospitality industries provide facilities, all involved members need to encounter well.

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[1] We focus much on speaking, because hospitality industries tend to exploit this part.

[2] The term “identification” here is different with what is meant on the generic structure.

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